Great people. Help you find what fits your needs. Fantastic delivery people. Get there on time. Excellent products. I am a repeat very satisfied customer.
When this store first opened I went in and bought two of the same bed. I think it is always good to buy local and support local businesses. The beds arrived and went to two different floors of the house and we were satisfied. Fast forward one year and we call to order one more of the same bed and are asked which one of the two beds we got last time do we want? The better bed? What??? They were suppose to be the exact same beds. They assured us they were the same ~just different names-so we ordered another. They show up with a bed far inferior~not the bed at all-the wrong box spring and no frame at all. We called and surprise they had sent the wrong bed but had we not called they were not admitting the mistake. After waiting 5 days we will get the "right" bed tomarrow-not that they called to tell us it was ready to be delivered or call to ask what time would work. I had to call. I am still upset about the first order of the two beds that were to be 2 of the same and will address it once this latest mess is fixed. I would NOT buy from this company again and feel quite ripped off and the victim of a bait & switch. If your wondeing how we didn't know they were different the first time-they went to different floors of the house and were similar in looks and of course were immediately covered with sheets. Who would think this would happen?? Believe me I will check from now on and we did this time and discovered the error right away.
-Spent $3500 and the “free” sheets don’t even fit the bed.
We purchased a glider bed with special mattress and cover for my husband who had a stroke. The mattress cover was no protection at all since day one. He has some trouble with incontinence and has had a couple accidents. It went right through the mattress protector which was no protectotection at all. The guy in the store ask me if I took a picture of the bed with cover on it. I thought how ridiculous! I am now going to the manufacturer and the family owner at the top. We paid 3000.00 for this and now have trash.
-No one on my lunch break available at the desk for 15mins, once a line started I had to call the store itself for someone to walk out and see we were there.
The staff was very helpful and friendly. They helped my husband, who just had back surgery, and I pick out an awesome mattress! I love sleeping on it every night and so do our dogs.
-Initial visit was informational by Chuck.
-Two people, man & women delivering bed had no ounce of customer service, stunk of cigarette smoke, complained when I told them a baby was sleeping and complained about the “wall arrangements” in the house. It’s your job, just do it & with a smile.
Sleep Mart is a US Lodging based in Mountain Home, Arkansas. Sleep Mart is located at 701 Hwy 62 E, Mountain Home, AR 72653, USA.
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